U of T sociologist explores homecare workers' capacity to avoid coercive labour conditions

How much power do homecare workers have to resist being exploited by their employers? 

For Asian women working in this occupation in California, the answer is shaped by several factors, including filial obligations, cultural traditions, language barriers, economic status, state employment regulations, labour unions, immigrant organizations and disability rights groups. 

Cynthia Cranford, a professor of sociology at the University of Toronto Mississauga, examines this complex subject in a new study published in Signs: Journal of Women in Culture and Society.

Cranford joined scholars from the University of California, Florida Atlantic University and Brown University to analyze how the inequalities of gender, race, class and immigration shape these workers’ ability to refuse coercive labour conditions.

Their investigation, funded by a Social Sciences and Humanities Research Council Partnership Grant, also examined the role of California’s in-home support service (IHSS) state-funded care program in enabling and inhibiting self-advocacy by care providers. 

“The state, in the design of its program, opens the door for homecare workers to slip into servitude,” says Cranford, author of the 2020 book Home Care Fault Lines: Understanding Tensions and Creating Alliances. “How can they collectivize and access supports within their community to navigate these situations?” 

The situations to which Cranford is referring were illuminated through interviews with 60 homecare providers. They include:

• Being expected to work unpaid overtime and serve members of their family
• Being subjected to verbal abuse  
• Being accused of stealing
• Having food thrown at them.  

The interviews were arranged with the help of the Service Employees International Union (SEIU) and three partnering community organizations: Asian Immigrant Women Advocates, the Filipino American Services Group and the Pilipino Workers Center of Southern California. 

As Cranford notes, the IHSS program in California, which employs more than 500,000 homecare providers, stands out as a model in the U.S. for empowering homecare workers who are members of the SEIU with the right to engage in collective bargaining for fair wages and benefits. 

Yet, the authors note the union limits its interventions in cases of homecare worker mistreatment. Due to concessions it has made to disability rights groups, it does not engage in workplace strikes that could jeopardize the health and well-being of people who need continuous care. 

As well, they write, the IHSS program grants employers full autonomy over the hiring, firing and supervising of homecare workers, taking a “hands-off approach to regulating employment conditions in homecare,” which leaves workers vulnerable to inhumane treatment. 

The IHSS program allows for spouses, parents, children and other relatives to be paid care providers. While it is beneficial for a relative to be paid for work that they might normally perform for free out of a sense of family duty, Cranford and her colleagues found that family dynamics often contribute to a sense of “unfreedom” since they create expectations to perform extra tasks beyond their paid hours, and threats of firing for non-compliance. 

This issue is exacerbated by California’s insufficient resourcing of the program, they say, as those who receive care often need funding for more care hours than allotted by the program. Other mitigating factors include the ethno-cultural expectation of female servitude among older care receivers, and the financial precariousness and limited English proficiency of some care providers. 

Yet, as the authors note, many of the homecare workers they interviewed found ways to respond to their dilemmas of servitude. Taking advantage of what few supports their union offers, they have engaged in grassroots community organizing to cultivate group solidarity among homecare workers, sought help when facing unreasonable demands at work in order to improve working conditions and sometimes resorted to blacklisting abusive employers.

Some also connected with local immigrant organizations to help advocate for their rights. 

“These women are confronting servitude in multiple ways, and when they have collective support from their unions and other community groups, they are capable of confronting it,” Cranford says.