Providing support for our diverse University community
The University offers a number of services, tools and resources to help students, faculty, staff and librarians have a safe and supportive campus experience. Familiarize yourself with our supports before you need them.
Quick tip: a good first step to staying safe on campus is to download the Campus Safety app to your mobile phone.
Finding immediate help on campus
In an emergency, call 9-1-1 first, then call Campus Safety, which is available all year, 24 hours a day. Campus Safety can direct your call to the right service, if necessary.
U of T Mississauga
Urgent: 905-569-4333
General: 905-828-5200
WalkSafe: 905-607-SAFE (7233)
Community Safety Office: 416-978-1485
U of T St. George
Urgent: 416-978-2222
General: 416-978-2323
TravelSafer: 416-978-SAFE (7233)
Community Safety Office: 416-978-1485
U of T Scarborough
Urgent: 416-978-2222
General: 416-287-7398
TravelSafer: 416-287-7022
Community Safety Office: 416-978-1485
Personal support services for the University community:
Mental health support:
- Students: U of T Telus Health Student Support 24/7 support via web, phone or chat. Call 1-844-451-9700, or if you're outside of North America, 001-416-380-6578.
- Employees: The Employee & Family Assistance Program, provided by TELUS Health, is available to you, your spouse or partner and dependent children.
Sexual violence or sexual assault support:
Visit a Sexual Assault/Domestic Violence Treatment Centre immediately for help and next steps, medical treatment, support, and the option to have a Sexual Assault Evidence Collection Kit exam. Services are available 24/7/365.
- Near U of T St. George: Women’s College Hospital – Sexual Assault/Domestic Violence Care Centre, phone: 416-323-6040
- Near U of T Mississauga: Trillium Health Partners – Sexual Assault and Domestic Violence Services, phone: 905-848-7580 ext. 2548
- Near U of T Scarborough: Scarborough Health Network – Sexual Assault and Domestic Violence Care Centre, phone: 416-495-2555
Creating a safe place to study and work
The Community Safety Office is a tri-campus service that offers short-term support and assistance to students, staff, faculty members, librarians, departments and organizational units with personal and/or workplace safety concerns, including:
- Stalking and harassment
- Bullying and intimidation
- Threats
- Intimate partner violence
- Family violence
- Workplace conflict and volatile behaviour
U of T Safety & UTAlert apps
U of T’s safety apps are available for your mobile phone:
- U of T Campus Safety app is available for free download. Key features include Live chat with Campus Safety; TravelSafer, which allows Campus Safety to monitor a user's route while travelling in and around campus; and mobile Bluelight, which sends the user's on-campus location to Campus Safety in a crisis. Additional features such as Friend Walk and Support Services assist users worldwide.
- UTAlert and the Alertable app is our rapid notification system for important campus information such as snow closures, building evacuations and safety messages. Downloading the Alertable app allows you to receive additional safety tools and push notifications.
Sexual violence support
- Sexual Violence Prevention & Support Centre is a tri-campus service that supports students, staff, faculty and librarians at the University who have experienced, heard about, witnessed, or are supporting someone affected by sexual assault, sexual harassment or other forms of sexualized or gender-based violence.
- Sexual & Gender Diversity Office offers confidential and sensitive support on matters of homophobia, transphobia and other forms of discrimination based on sexual orientation, gender identity and gender expression.
Equity & HR support
- Institutional Equity Office, U of T Mississauga and U of T Scarborough Equity, Diversity & Inclusion Offices provide guidance and support to students, staff, faculty and librarians on these respective campuses in resolving issues that involve equity, discrimination or harassment.
- Anti-Racism & Cultural Diversity Office provides services to support university members in their efforts to foster environments that are intentionally racially diverse and inclusive through the advancement of equitable practices, education and training and the provision of complaints resolution supports on matters of race, faith and intersecting identities as guided by the Ontario Human Rights Commission.
- Divisional HR offices are your resource to make complaints, ask questions, or seek support.
Getting assistance while travelling abroad
If you are travelling on University business and need assistance, here are a few of the supports you might need while abroad:
- Global Affairs Canada: emergency consular assistance to Canadian citizens abroad
- Government of Canada: request emergency assistance
- Canadian Embassies and consulates by destination
- International SOS: students, faculty and staff travelling for University purposes who have registered can also receive emergency support via the app which you can download for your phone at the Apple Store and Google Play
- Student Safety Abroad
Responding to the impact of world events
We are truly a global university community. With students, faculty, staff and alumni from 190 countries around the world we all benefit from the diverse experiences that we are bringing to the classroom, the work environment, and everywhere else on and off campus.
These are some of the supports available to individuals impacted by events outside of Canada:
- Registrar’s Office deals with requests for academic consideration and financial aid; graduate students, we encourage you to contact your department
- U of T Telus Health Student Support for 24/7 access to counselling support via telephone or chat from anywhere in the world
- International students: immigration advising, assistance with health insurance, or other forms of support are encouraged to contact tri-campus International Student Services: U of T St. George, U of T Mississauga, U of T Scarborough
- Student Safety Abroad
- Centre for International Experience
- Research and Academic Resiliency and Adaptation Tool Kit
- Personal Time Off Policy
- Leave of Absence Policy
Offering compassion and care for our community in difficult times
The challenging times being experienced locally and globally may have profound impacts on members of our community. The Institutional Equity Office, in partnership with community partners across the tri-campus, offers programs, supports and resources to support U of T community members navigating work and learning environments at times of global strife and crisis. You can find these resources at EDI in a Global Context.
